Contact Us

The UW Medicine Accountable Care Network

UW Medicine ACN is here to make your healthcare experience better. Complete the form or give us a call if you have a question.

Hours of operation:

  • Monday - Friday | 5:00am - 8:00pm Pacific time 
  • Saturday - Sunday | 6:00am - 2:00pm Pacific time

Phone: 888.402.4238


Login to your portal to connect with a Health Guide via chat.

Please call UMP Customer Service (Regence) at 888.849.3681 (TRS: 711) for all questions about medical benefits (what is covered by the plans), medical claims, and medical services requiring preauthorization. Only Regence can provide accurate medical benefit information to UMP members. For questions about prescription drug coverage, contact Washington State Rx Services at 888.361.1611 (TRS: 711).