Frequently Asked Questions


About the UM Plus-UW Medicine Accountable Care Network (ACN)  

An accountable care network is a group of healthcare organizations and providers that join together to offer affordable, high-quality healthcare and a coordinated care team. Our primary care providers focus on wellness and disease prevention, and if you need specialty care, your providers closely communicate and coordinate your care to achieve the best possible outcomes. The State School Employees Benefits Board (SEBB) offers UMP Plus, a plan that contains two accountable care networks. The UW Medicine Accountable Care Network (ACN) is one of the UMP Plus networks.

UMP Plus focuses on making healthcare more affordable and on keeping members healthy with preventive medicine and better-coordinated care so they don’t develop more serious or chronic conditions. The state's choice to offer these options aligns with the SEBB program's commitment to providing high-quality medical benefits for SEBB members.

The UMP Plus – UW Medicine ACN is currently available to SEBB benefits-eligible members who live in King, Kitsap, Pierce, Skagit, Snohomish, Thurston, or Spokane counties, and are one of the following:

  • Employees and their enrolled dependents.
  • SEBB Continuation Coverage (Unpaid leave) members and their dependents.
  • SEBB Continuation Coverage (COBRA) members and their enrolled dependents not enrolled in Medicare Part A or Part B.

The UMP Plus – UW Medicine ACN is the most comprehensive healthcare network in the Puget Sound region, with services also available in Spokane county. It includes many of the area’s finest healthcare organizations. All share a commitment to high-quality affordable care as well as excellent patient service and access to care. The network currently includes the following organizations:

  • MultiCare Capital Medical Center
    • Capital Physician Services
  • Children’s University Medical Group
  • MultiCare Connected Care
    • MultiCare Allenmore Hospital
    • MultiCare Auburn Medical Center
    • MultiCare Deaconess Hospital
    • MultiCare Deaconess North Emergency Center
    • MultiCare Good Samaritan Hospital
    • MultiCare Mary Bridge Children’s Hospital and Clinics
    • MultiCare Tacoma General Hospital
    • MultiCare Valley Hospital
    • MultiCare Clinics
  • Seattle Cancer Care Alliance
  • Seattle Children’s Hospital
  • Skagit Regional Health
    • Skagit Valley Hospital
    • Skagit Regional Clinics
    • Cascade Valley Hospital and Clinics
  • UW Medicine
    • Harborview Medical Center and Clinics
    • UW Medical Center - Montlake and Clinics
    • UW Medical Center – Northwest and Clinics
    • UW Neighborhood Clinics
    • UW Physicians
    • Valley Medical Center and Clinics
    • Airlift Northwest

The UW Medicine ACN brings together the skills, services and geographic reach of exceptional healthcare organizations. Our network supports close coordination of care and shared decision-making between you and your care team about preventive health and treatment of any chronic or acute health conditions. We offer a complete range of services, from preventive and primary care to advanced specialty care, all available within a single network.

By selecting UMP Plus — UW Medicine ACN, you will have access to:

  • More than 1,000+ primary care providers
  • More than 5,000+ specialists
  • More than 1,300+ clinics,
  • 18 hospitals, including the number 1 ranked hospital in Washington State by U.S. News & World Report
  • More than 60+ urgent care clinics
  • 17 emergency departments
Additional benefits include:
  • A single access point for all appointments and information
  • Emphasis on primary and preventive care to keep you healthy
  • An industry-leading outpatient program to manage care for chronically ill patients
  • 24/7 access to a registered nurse care line
  • A virtual care clinic that provides 24/7 care by board-certified doctors and nurse practitioners for minor medical problems
  • Online access to your electronic health records so you can have view test results as they become available
And if you need specialty services in the Puget Sound region, our teams provide the following:
  • The only Level 1 adult and pediatric trauma and burn center in the region, and 11 other trauma centers
  • Two Level 1 stroke centers
  • Seven Level 1 cardiac care centers
  • An extensive network of pediatric services and western Washington’s only two dedicated children’s hospitals
  • An extensive network of maternity services and four neonatal intensive care units
  • The region’s only proton therapy center
  • The only UMP Plus network that provides all organ and bone marrow transplants for the region
  • Solid organ transplantation (liver, kidney, lung, heart, pancreas, intestinal)
  • The region’s leading cancer care and research organization
  • Close coordination of care and shared decision making between you and your care team about preventive health and treatment of any chronic or acute health conditions.

  • Premium —  $77 monthly employee contribution for most groups (see note below)**
  • Annual deductible — $125 individual/$375 family
  • Office visits to network primary care providers are paid in full. Related services such as lab or radiology during an office visit may be subject to the deductible and coinsurance.
  • No annual deductible for prescription drugs.
  • Virtual care clinic and 24-hour nurse care line.
Please check with your payroll or benefits office for more specific information on monthly premiums and any other costs associated with UMP Plus – UW Medicine ACN.

**Premiums for SEBB Continuation Coverage members can be found at hca.wa.gov/erb. Monthly surcharges may also apply for tobacco use and spouse/state-registered domestic partner coverage. Visit hca.wa.gov/erb for details.


Care within the UMP Plus-UW Medicine ACN

Patients who are currently seen at one of the UMP Plus – UW Medicine ACN hospitals or clinics will continue to receive the same high-quality care they receive today, regardless of their chosen benefits plan.

If you choose UMP Plus – UW Medicine ACN for your health care coverage in 2022 you will have access to the following services and benefits:

  • The most comprehensive healthcare network in the Puget Sound region and Spokane county
  • High-quality care that is more affordable
  • A single, centralized contact center for all services – one call does it all
  • Fast scheduling for appointments
  • A coordinated care team – including easy referrals to specialists
  • A 24-hour nurse care line for immediate, professional advice on health questions at no cost to you

UMP Plus – UW Medicine ACN offers access to a broad network of experienced pediatric providers and clinics, along with some of the best pediatric hospitals in the nation, including both Seattle Children’s Hospital and Mary Bridge Children’s Hospital.

UMP Plus – UW Medicine ACN provides the most advanced cancer care available, with comprehensive services that include expert diagnosis, surgical services, medical and radiation oncology, education and support. Several internationally renowned cancer care providers are members of the network, including the Seattle Cancer Care Alliance (SCCA), which is a world-class cancer treatment organization that is a partnership between UW Medicine, Fred Hutchinson Cancer Research Center and Seattle Children’s Hospital. SCCA patients have access to the latest cancer treatments including stem cell and bone marrow transplantation, gene therapy, high-dose chemotherapy, radiation therapy, immunotherapy, proton therapy, minimally invasive surgical techniques, and other specialized therapies.

Choosing a primary care provider is always recommended, but it is not required. Primary care providers are familiar with your health history and are the “first responders” to your healthcare needs. They are important in coordinating your care with other providers for consultations, procedures, and services. When you sign up for UMP Plus – UW Medicine ACN, you will have many options for selecting a primary care provider who meets your health needs and is convenient to where you live or work.

No, you do not need a referral to see a specialist. However, in order to receive network benefits, the specialist must be in the UMP Plus – UW Medicine ACN network. We recommend working with your primary care provider to help coordinate care with network specialists.

Yes. You and your family members may use different facilities and providers within UMP Plus – UW Medicine ACN for your care. The UW Medicine ACN offers complete care, from primary to specialty, and from prevention to highly complex treatments. It also covers a wide geographic area that will include eight Washington counties in 2022 and is convenient and easily accessible from your home or office. No matter where you and your family members choose to get care within the network, we recommend working with a primary care provider to receive the most benefit from the coordinated care the network offers.

As a member of the UW Medicine Accountable Care Net- work (ACN), you have access to comprehensive care services throughout the region. Patients who receive all their care from UW Medicine ACN providers benefit from better coordination of care at a more affordable cost. However, if you or your provider feels you need care outside the network, please be sure to follow these steps to avoid having to pay out-of-network costs:

Out-of-network care: The scenarios in which a UW Medicine ACN provider may initiate an out-of-network waiver are as follows:

  • Provider has confirmed that the care you need is not available within the network
  • You are already receiving an active course of treatment from an out-of-network specialist, and disruption of care could jeopardize your health
  • The care you need is not available within 50 miles of your home or workplace
Referrals to out-of-network care: Waivers for out-of-network care are rare. If one of the above situations applies to you, and your provider agrees it is in your best interest to receive out-of-network services, your provider may start the out-of-network referral process by submitting a waiver form. Your provider will update you about whether or not the request has been approved.

Waivers can only be submitted before you get care. Waivers for out-of-network care you have already received are not permitted. Your provider must submit the waiver form and receive approval before you can get care outside the network. If you receive out-of-network care without an approved waiver, you may be responsible for the charges for that care.

Submitting or having an approved waiver request does not guarantee your services will be covered. We will make every effort to process waiver requests for urgent or emergency referrals to out-of-network providers within 24 hours and non-emergency referrals within five business days. In some instances, more time may be required to process your request. If your request does not meet the eligible criteria, it will be denied. Your health plan will make all coverage decisions according to its normal policies and procedures. The type of care you receive must be covered under your plan, and you and the out-of-network provider must meet all your health plan’s requirements for coverage.


Providers and Services

You may search a database of network providers, clinics and hospitals by visiting our providers page. You may also search a database of primary, specialty and support providers by visiting regence.com/ump/sebb/finding-doctors. Or simply call the dedicated UW Medicine ACN Contact Center at 888.402.4238 (TRS: 711).

We encourage patients to stay within the network to minimize their out of-pocket expenses. Although there may be some exceptions, if you receive non-emergency services from providers outside the network, you can expect to have higher co-insurance (your share of the cost for covered services) payments.

If you plan to see a new provider or if your primary care provider refers you to a specialist, it’s a good idea to make sure those providers are in the network before you proceed with your appointment. If the service you need is not available in the network and if your in-network provider believes it is in your best interest to see an out-of-network provider, he or she can request a network waiver before out-of-network services are performed.
 
If this is the case, please be sure to follow these steps to avoid having to pay out-of-network costs:
Out-of-network care: The scenarios in which a UW Medicine ACN provider may initiate an out-of-network waiver are as follows:

  • Provider has confirmed that the care you need is not available within the network
  • You are already receiving an active course of treatment from an out-of-network specialist, and disruption of care could jeopardize your health
  • The care you need is not available within 50 miles of your home or workplace
Referrals to out-of-network care:  Waivers for out-of-network care are rare. If one of the above situations applies to you, and your provider agrees it is in your best interest to receive out-of-network services, your provider may start the out-of-network referral process by submitting a waiver form. Your provider will update you about whether or not the request has been approved.

Waivers can only be submitted before you get care. Waivers for out-of-network care you have already received are not permitted. Your provider must submit the waiver form and receive approval before you can get care outside the networkIf you receive out-of-network care without an approved waiver, you may be responsible for the charges for that care.

Submitting or having an approved waiver request does not guarantee your services will be covered. We will make every effort to process waiver requests for urgent or emergency referrals to out-of-network providers within 24 hours and non-emergency referrals within five business days. In some instances, more time may be required to process your request. If your request does not meet the eligible criteria, it will be denied. Your health plan will make all coverage decisions according to its normal policies and procedures. The type of care you receive must be covered under your plan, and you and the out-of-network provider must meet all your health plan’s requirements for coverage.
 
As a reminder, there are two UMP Plus plan options. To make sure your provider is in the UMP Plus – UW Medicine ACN network, visit our providers page or https://www.hca.wa.gov/employee-retiree-benefits/public-employees/uniform-medical-plan-ump-plans, or call the UW Medicine ACN Contact Center at 888.402.4238 (TRS: 711).

Support care refers to the wide range of healthcare services provided to support the work of primary and specialty providers You do not need a referral to see a support provider. However, in order to receive in-network benefits, the support provider must be in the UMP Plus – UW Medicine ACN network or contracted with Regence BlueShield.

Following are examples of support  providers:

  • Chiropractors
  • Laboratories (lab testing)
  • Physical therapists
  • Registered dieticians
  • Anesthesiologists
  • Dialysis
To learn more about UMP Plus network provider types, visit UMP Plus Providers

You may search for providers, including support providers by visiting Find a Doctor and searching by the specialty or name of the provider. You will receive in-network benefits for providers in the UMP Plus – UW Medicine ACN network, as well as providers contracted with Regence Blue Shield.

If your current provider is already in UMP Plus – UW Medicine ACN, you do not have to do anything. If your provider is not in the network, your records will not be transferred automatically. We recommend contacting your current provider, who will ask you to fill out a “release of information” form. On this form, you can indicate where you would like your records transferred.

You can find out if your doctor is in the UMP Plus – UW Medicine ACN network by visiting Find a Doctor and using the provider search.

Patient privacy is critically important to each healthcare organization in UMP Plus – UW Medicine ACN. Your medical records are available only to those healthcare providers within our network who are directly involved in your care, and those records are protected by stringent privacy regulations.


Benefits

SEBB benefits-eligible employees who live in counties covered by UMP Plus – UW Medicine ACN can enroll during the annual open enrollment period for coverage starting January 1, 2022.

To find out more about eligibility and when you can change your coverage, visit hca.wa.gov/erb.

Coverage under plans chosen during the annual open enrollment period begins January 1, 2022.

Find out more about other coverage start dates for school employees or for continuation coverage members.
As a reminder, any appointments prior to the date your UMP Plus – UW Medicine ACN coverage begins will not be covered under UMP Plus – UW Medicine ACN unless you are already a member of that option.

You can make appointments, find out if a provider is in the network, find clinic locations, get answers to billing questions and access other healthcare resources through a dedicated phone number and a single, centralized UW Medicine ACN Contact Center at 888.402.4238.

Assistance is available seven days a week. 

Hours of operation:

  • Monday - Friday | 5:00am - 8:00pm Pacific time 
  • Saturday - Sunday | 6:00am - 2:00pm Pacific time

Besides the information on this website, you can also call the dedicated UW Medicine ACN Contact Center at 888.402.4238.

Find out more about all UMP Plus plans, visit regence.com/ump/sebb/plans. Get an overview of prescription drug coverage under UMP plans or learn more about your coverage under UMP Plus by visiting regence.com/ump/sebb/benefits/prescriptions. Find contact information for specific questions about plan details and coverage, visit regence.com/ump/sebb/contact.

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