Urgent Care

What are my options when I need urgent care?

Urgent care is available for non-life-threatening medical problems or issues such as colds, flu, pink eye, rash, sore throat, and urinary tract infections. Within the UW Medicine Accountable Care Network, you have these options for urgent care:

UW Medicine Virtual Clinic
The UW Medicine Virtual Clinic is available at no cost, any time of the day or night.

During a virtual clinic visit, a board-certified family practice doctor or nurse practitioner provides assessment and treatment for an urgent care issue over the phone or through a webcam on your smartphone or computer. Visits typically last about 20 minutes. The virtual clinic provider can recommend home care options, suggest over-the-counter treatments, write a prescription and help you find a convenient pharmacy. Learn more about the UW Medicine ACN Virtual Clinic.

24-Hour Nurse Care Line
You can also speak with a registered nurse 24 hours a day, seven days a week and get immediate, professional advice on health questions. Our nurses can help you decide whether you need to see a doctor, go to an urgent care clinic or emergency room or care for yourself at home. Call +1.855.520.9400 to speak with one of our nurses now.

Urgent Care Clinics
Urgent Care clinics can provide in-person care for minor illnesses or injuries. These clinics are usually open for extended evening hours and on weekends.

When should I go to a hospital emergency department?

You should use a hospital emergency department for anything that might be serious or life-threatening. If you are experiencing any of the following symptoms, do not wait. Call 9-1-1 for help in getting you to a hospital as quickly as possible.

  • Chest pain
  • Severe abdominal pain
  • Coughing or vomiting blood
  • Severe burns
  • Deep cuts or bleeding that won’t stop
  • Sudden blurred vision
  • Difficulty breathing or shortness of breath
  • Sudden dizziness, weakness, or loss of coordination or balance
  • Numbness in the face, arm or leg
  • Sudden, severe headache
  • Seizures
  • High fevers
  • Any other condition you believe is life-threatening

Emergency departments are open 24 hours a day, seven days a week, 365 days a year.