UW Medicine Accountable Care Network Virtual Clinic
*There are no charges for UMP Plus members to use this service. A patient services representative will be able to assist you 24 hours a day, every day.
Now you can access healthcare from anywhere in the U.S. at no cost to you
The UW Medicine ACN Virtual Clinic is a convenient option for receiving healthcare for common medical conditions. We’ve recently added new features, updated the website and created a mobile app to make it easier to access when you want and need care. You do not have to be a UW Medicine patient to use this service, and, it’s FREE to UMP Plus members.
- Access the UW Medicine ACN Virtual Clinic from anywhere in the U.S.
- Request a visit from the new patient-friendly mobile app
- Wait times of less than 10 minutes
- Fewer forms to fill out making your experience easier
- Choose from many medical providers
- Select your pharmacy and save it for future visits
The UW Medicine ACN Virtual Clinic is open 24/7 including holidays, and:
- No appointments are necessary
- Visits typically last about 20 minutes
It’s secure and confidential
How It Works
During a virtual clinic visit, a medical provider can assess and treat you or a family member by calling directly or accessing online or with the new mobile app. You can use your smartphone (Facetime or Skype) or your computer’s webcam.
The medical provider is able to recommend home care options, suggest over-the-counter treatments, write a prescription and help you find a convenient pharmacy. After your visit, you will receive a personalized summary of the visit either by email or through UW Medicine’s patient portal, eCare, if you are an existing UW Medicine patient.
Have your UMP Plus – UW Medicine ACN ID card ready. You will be asked for your group ID and member number
Choose how you would like to speak with the healthcare provider – either by phone or video using FaceTime, or Skype – and complete your visit!
Check your email for your post-visit summary
Easy Access to Care
The UW Medicine ACN Virtual Clinic is available to UMP Plus – UW Medicine ACN members at no cost. Services are available 24 hours a day, every day of the year. Members can access the virtual clinic online or by calling 1.855.520.5250 or 1.855.520.9400 and selecting option #2. Please have your UMP Plus – UW Medicine ACN benefits card ready; you will need your benefits information to determine eligibility. Once your request has been accepted, you may choose to have your virtual visit conducted by phone or video, using Skype or FaceTime. After your visit is complete, you will receive a secure email with your post-visit summary.
Most Common Conditions We Treat
- Pink Eye
- Urinary Tract Infection
- Cold Sore
- Sore Throat
- Bites & Stings
- Bladder Infections
- And More
How is care provided through the virtual clinic?
Learn how easy it is to receive healthcare from home through the UW Medicine Accountable Care Network Virtual Clinic for the most common illnesses (even many that urgent care treats). Available at any time of day or night without an appointment, the virtual clinic is a convenient way to receive care for non-emergency medical needs for adults and children.